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https://aptia365.com/horacemann 13 Copyright 2024 Aptia Insurance Services Group, LLC. All rights reserved.Mercer Health Advantage (MHA)Blue Cross and Blue Shield of IllinoisHelp for Managing Your HealthSometimes managing your health requires more than doctor visits, lab tests and prescriptions. We are making it easier than ever for you to get the most from your Blue Cross and Blue Shield of Illinois (BCBSIL) health plan benefits. Your health plan includes the support of personal health clinicians* with specialized training and clinical experience who are available to help you understand your benefits and navigate the health care system. These clinicians will help you:%u2022 Keep up with doctors%u2019 appointments and other care-related activities%u2022 Review your doctor%u2019s instructions%u2022 Coordinate your care needs after an illness, procedure or surgeryNote, a personal health clinician may reach out to you directly so if you get a call from BCBSIL, please answer it or call back later when convenient for you. In addition, you have access to Benefits Value Advisors (BVAs)**. BVAs partner with personal health clinicians to help you get the most from your health plan benefits. They can help you get costs for providers and procedures, assist with referrals, schedule appointments, set up pre-authorizations and more. To reach a personal health clinician or a BVA, call the number on the back of your member ID card.Tell BCBSIL how you want to stay in touch.Be sure to add or update contact preferences by visiting https://upp.bcbsil.com/. This way BCBSIL will know how to reach you with important benefits and health information.* Talking with a personal health clinician is not a substitute for medical advice. Care and treatment decisions are between you and your health care provider. If you are having a medical emergency, call 911.** Member communications and information from Benefits Value Advisors are not meant to replace the advice of health care professionals. Members are encouraged to seek the advice of their doctors to discuss their health care needs. Decisions regarding course and place of treatment remain with the member and his or her health care providers. Cost estimates are just an estimate. In addition to your usual deductibles, copayments and/or coinsurance, the actual cost of the services may vary based on a number of factors including the date of service, the actual procedure performed and what services were billed by the provider and your particular benefit plan. Coverage is subject to the limitations, exclusions and terms of your plan.Blue Cross and Blue Shield of Illinois, a Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield AssociationAdditional Medical Benefits