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Getting
Help
For Questions About... Enrollment
For help, or for a paper enrollment form, call the Retiree Service Center at (877) 325-7265, Option 1, from 8:30 a.m. to 9 p.m. EST, Monday through Friday. You can also use the “Live Chat” feature on www.itdr.com, which is available from 8:30 a.m. to 6 p.m. EST, Monday through Friday.
Benefits
If you have questions about benefits, or if you would like to compare the Insurance Trust plans to other plans, call a Medicare Enrollment Advocate at (877) 325-7265, Option 2.
Important Contact Information
Retiree Service Center
(877) 325-7265, Option 1
Visit www.ITDR.com to access “My Account,” which gives members access to premiums, benefits, and resources.
Medicare Enrollment Advocate
(877) 325-7265, Option 2
(8 a.m. to midnight EST, Monday – Friday) email: answers@healthadvocate.com
Personal Health Advocate
(877) 325-7265, Option 2
(8 a.m. to midnight EST, Monday – Friday) email: answers@healthadvocate.com www.healthadvocate.com/members (type in “ITDR” for personalized help)
Medicare Advantage Plans Member Services
(844) 889-6357
(24 hours a day, 7 days a week) www.anthem.com
Medicare Advantage
First Impressions Welcome Team
(for anyone with questions about enrolling in a Medicare Advantage Plan)
(844) 889-6356, TTY: 711
(8 a.m. to 9 p.m. EST, Monday – Friday)
Supplement-Type Plans
Member Services
(833) 835-2716
(8 a.m. to 8 p.m. EST, Monday – Friday) www.anthem.com
24 | Insurance Trust For Delta Retirees | 2021 Benefits & Resources Guide