Page 6 - Benefits-Guide-2020

How To Enroll
We’ve made it easy to enroll in any
of our insurance plans. You can go through the whole process online, or, if you prefer, call our Retiree Service Center at (877) 325-7265, and select Option 1 to request an application by mail, or to enroll via phone.
To enroll you will need to have a few things handy, including:
• The date of birth of the Delta retiree
• The nine-digit Delta PPR number of the Delta retiree or social security number of the Delta retiree and/or spouse
• If you’re enrolling in a Medicare health plan or prescription drug plan, and you’re already signed up with Medicare, you’ll need your Medicare ID
• If you already have coverage from the Insurance Trust, and you’re adding to your coverage, you’ll need your Mercer certificate number (found on your current bill, or in “My Account”)
• If you wish to have premium payments automatically deducted from your bank account, you’ll need your bank account number and bank routing number
Access Important Contact Information on page 24 for phone numbers you may need.
Using Our Website
To Access Your Account
When you take advantage of a plan from the Insurance Trust, you’ll get access to “My Account,” which gives you 24/7 access to your plan information. You can log in to access coverage details, billing and payment status, your contact information,
and links to partner websites.
You can also use our “Live Chat” feature to speak to a representative. And if
you ever have problems accessing your account, you can contact the Retiree Service Center for instructions, passwords, or technical questions at (877) 325-7265 and select Option 2.
6 | Insurance Trust For Delta Retirees | 2020 Benefits & Resources Guide